Walmart Worker Of 20 Years Fired For Offending A Customer, Here’s The Town’s Response

Walmart Worker Of 20 Years Fired For Offending A Customer, Here’s The Town’s Response

After 20 years of working for the company, a Missouri man was fired from Wal-Mart, leaving his community outraged.

Frank Swanson, 56, was just 20 days short of working a full 20 years at the West Plains Wal-Mart when he was fired.

Walmart Worker Of 20 Years Fired For Offending A Customer, Here's The Town's Response

Frank’s brother, Drexel Swanson, says his brother’s ultimate goal in life is to “make other people feel good about themselves and to bring a smile to their face,” after he was left disabled from an accident as a child, Attn: reports.

Every day at work, Frank hugged customers who accepted his offer. Management at the store had warned Frank about hugging customers, calling it “gross.” He assured his managers he was respectful of customers’ personal space.

“I was asking the ladies if I could give them hugs before I hugged them, ” Frank told Attn:. “They said yes.”

Frank also tried to make customers’ days better by memorizing competitors’ weekly ads to price-match to help them save money, which Wal-Mart advocates.

When a customer purchasing a single iced tea said she saw a lower price from a competitor, Frank gave her the small discount, saving her 50 cents, according to Attn:.

“I was checking out a lady who had some iced tea,” Frank said. “Someone had it on sale in town.”

Because the customer did not have the ad she was referring to on hand, the West Plains Wal-Mart considered the 50 cent discount Frank gave the customer to be theft.

Frank did everything he could to prove to his managers that the price he rang up was correct, but they didn’t listen and he was fired from his job, according to Mad World News.

“My brother doesn’t have a mean bone in his body,” Drexel Swanson said. “He loves to hug people, especially the older generation. He says they don’t get enough hugs in their life. That’s Frank Swanson, my brother, and I am proud to call him my brother.”

Sources: Attn:, Mad World News / Photo credit: Hugs For Frank/Facebook


2 thoughts on “Walmart Worker Of 20 Years Fired For Offending A Customer, Here’s The Town’s Response

  1. In my experience “Big Box Stores” do not want their employees treating the customers in any other way than “give us your money and get out!” These “managers” as well as those on the corporate level need to remember that “what goes around – comes around”. On the other hand employees should consider that when they are reprimanded for anything having to do with customer interaction, they might take the opposite tact! In other words: play nice to the customer until you get their money, then throw ’em out! Places like Wal-Mart don’t seem to care if customers come back or not!

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